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	<title>tmllr &#187; roi</title>
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	<description>Building. Tracking. Optimizing. Inspiring.</description>
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		<title>Call the Internet: Viral Marketing or Performance Art?</title>
		<link>http://www.tmllr.com/2008/07/call-the-internet-viral-marketing-or-performance-art/</link>
		<comments>http://www.tmllr.com/2008/07/call-the-internet-viral-marketing-or-performance-art/#comments</comments>
		<pubDate>Tue, 15 Jul 2008 23:12:23 +0000</pubDate>
		<dc:creator>Tom Miller</dc:creator>
				<category><![CDATA[Viral Marketing]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[viral]]></category>

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		<description><![CDATA[Check this out: http://www.calltheinternet.org/. I&#8217;m curious, so I give the number on the site a call. To my surprise, a man named Carlos answered. I spent the next several minutes trying to figure out what this is all about. Highlights from our conversation: When I asked to talk to the &#8220;internet&#8220;, he patiently explained that [...]]]></description>
			<content:encoded><![CDATA[<p>Check this out: <a href="http://www.calltheinternet.org/">http://www.calltheinternet.org/</a>.</p>
<p>I&#8217;m curious, so I give the number on the site a call. To my surprise, a  man named Carlos answered. I spent the next several minutes trying to figure out  what this is all about. Highlights from our conversation:</p>
<blockquote><p>When I asked to talk to the &#8220;<span class="blsp-spelling-error">internet</span>&#8220;, he patiently explained that the<br />
<span class="blsp-spelling-error">internet</span> was really a  global network of computers. Silly me.</p>
<p>He works in a call center with &#8220;thousands&#8221; of others.</p>
<p>He offered to describe a site for me. When I gave him a <span class="blsp-spelling-corrected">URL</span> of another blog,<br />
he described it as a &#8220;bunch of pictures of elderly ladies eating hamburgers,<br />
some in restaurants, some at home, some in their cars&#8221;.</p></blockquote>
<p>This could be some type of local art project, like <a href="http://en.wikipedia.org/wiki/PostSecret"><span class="blsp-spelling-error">PostSecret</span></a>, or it could be the nascent stages of  some viral marketing campaign. If this is performance towards some marketing  aim, it could get very expensive as it scales up. If the campaign gains  traction, the number might generate thousands of calls per hour during peak  times. Would it be worth the call center expense? Could this ever generate a  positive ROI for any marketer?</p>
<p>Along those lines, was the <a href="http://www.subservientchicken.com/">Subservient Chicken</a> worthwhile?  That campaign is considered one of the most successful viral <span class="blsp-spelling-error">internet</span> campaigns ever,  generating north of 20 million visits. Doing a back-of-the-envelope calculation,  even if Burger King spent $500k on the campaign (they probably spent more like  $100k), their cost-per-visit is still only two and a half cents. It doesn&#8217;t take  too many extra hamburgers sold to make up the costs of the campaign; any analyst  should be able to pair web traffic data with product survey data to quantify  this impact.</p>
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